FAQ

Payment

Where can I find my invoices?

Once you have completed your order, Fore will always send confirmation of the order by email. You will receive another email immediately after your order has been dispatched. The email will also include the invoice, so you will have it right away.

We will do all we can to make things as easy as possible for you. Your personal account therefore provides an overview of all your orders and invoices. This means all your invoices are in one place and you can view them as often as you like. 

To retrieve the invoices in your account:
1. Go to ‘My Fore account’.
2. Click on ‘My orders’
3. You will now see an overview of all your orders.
4. Click on the order for the invoice you want to see.
5. The invoice will be displayed here. You will be able to review it, send it to yourself by email or print it. 

My payment has failed or has been refused. What should I do?

Your payment may in some cases fail or be rejected. Because of privacy regulations we have no insight into the exact cause. If your payment has failed or has been rejected, we will automatically void your order. 

If you would you still like to place your order, we recommend that you first check the following steps:
- Do you have sufficient funds in your account?
- Is the credit limit sufficient?
- If you are paying by credit card, is the 3D secure code of your card activated and correct?
- Has the credit card been blocked or has it expired?
If none of the above provide a solution, we advise you to contact your bank or credit card company as appropriate. They will be able to tell you the reason for the failed or refused payment. 

If you still have questions about a failed or refused order, please contact our customer service department.


Ordering

I would like to order an item from Fore.

At Fore, ordering is quick and easy. We start processing orders as soon as they have been placed, so that you will have the product of your choice as quickly as possible. Full ordering details are provided below.

1. Ordering Fore items
All items are available in our webshop. When you press the green button next to the item of your choice, it will be placed in the shopping cart. Then choose whether to continue shopping or pay for the item.

2. Logging in via My Fore
We advise you to create a Fore account. With an account, you will have all of your information in one place, including your order history and personal data. Once your details (for example the delivery address) are known to us, you will be able to place orders very quickly. If you are finished shopping and ready to pay for your order, just log in to your Fore account. 

If you would prefer not to create an account, it’s no problem. At Fore, you can also place orders without having an account. So you can always order your favourite items. To provide you with good service and to ship your order as quickly as possible, we do need to know a few details. Obviously those are the details we really need to have in order to ship your package as quickly as possible. After an order has been placed without an account, we will not store this information elsewhere.

3. Checking your order and payment
After logging in to My Fore, complete your order. Choose the payment type and finally check that the order and details are correct. Then click on the ‘Payment’ button. 

When do I know for certain that my order has gone through?

To ensure that you can start your new cycling challenge with the new products you have ordered, it is important to know whether we have received your order properly. In order to provide you with the best possible service, we will email you an order confirmation after completing the order.

It takes up to one hour before you receive this order confirmation. If you have still not received an order confirmation by then, please contact our customer service department. They will be happy to help. They understand that you want to achieve your goals with the new Fore wheels as soon as possible.

Where can I find the details of my order?

‘My Fore’ provides an overview of all your orders. If you click on an order in the order history, you will find all the information and details. You can also download this information as a PDF file.

If you have placed an order without an account, we will send the details of the order via a sales invoice. You will receive this in your mailbox once the package has been shipped. You should keep this email and invoice in a safe place, because they will also serve as your proof of warranty.



Delivery

When will my order be shipped?

You obviously want to hit the road with your brand new Fore wheels as quickly as possible. Therefore, after receiving your order and payment, we’ll get to work right away to prepare and ship your package. As soon as we have received your payment, we will send you confirmation of your order. We will then make sure to dispatch your package within one working day. Please note that this applies only to orders placed on working days before 17:00.

After we have dispatched your package, we will send you shipping confirmation by email. The email will also include the invoice and the Track & Trace code. You can use the Track & Trace code to follow your package closely, so that you will know when your Fore wheels will be delivered.

How quickly do you deliver? 

In the Netherlands and Belgium, if you place your order before 17:00 on a working day, you will receive your order the next day. You can use the Track & Trace code to track the shipment and see when it is likely to be delivered.

What delivery options do I have?

If you opt for standard delivery, we will ship orders of €50 and above completely free of charge. If your order is below €50, we will add shipping charges to each order. The shipping costs for each country are listed on the Shipping and Delivery page.

I have received the wrong item. Now what? 

We are sorry that you have received the wrong item from us. We would like to correct the problem for you as quickly as possible. To do this, you will need to take a few steps.

You can report receipt of an incorrect item by logging into your ‘My Fore’ account. Go to ‘My Orders’ and locate the order for the item that was delivered incorrectly. By clicking on this order, you can create a report of the incorrect item. After you have created this report, we will send you all the necessary information as quickly as possible. This email will explain the further steps that you will need to take in order to return the item and then receive the right item.

If you do not have a Fore account, we will obviously be happy to help. In that case, contact our customer service department at +31 (0)46 457 27 97 or info@forecyclingwheels.com. Be sure to have your invoice ready so we can immediately start looking for a solution. 

What is the shipping status of my package? 

To enable you to track your package, you will receive a Track & Trace code from us as soon as your package leaves the warehouse. This code enables you to easily see when we will be delivering the package.

I have not received my order. Now what? 

We aim to deliver all orders as quickly as possible. Unfortunately, this is not always within our control. If you didn’t get your order, we will do our utmost to ensure you receive a replacement as soon as possible. So how do you report this to us? Log in to My Fore and click ‘My orders’. Then, go to the order concerned and report it as lost. We will respond as soon as possible and re-dispatch your order to you. 

If you do not have a Fore account, please contact our customer service department at +31 (0)46 457 27 97 or at info@forecyclingwheels.com. Make sure you have the invoice for the order ready. This will enable us to see immediately which order it concerns so that we can help you right away.


Returns

How do I return items?

At Fore, you can return products quickly and easily. After logging in to your Fore account, go to ‘My orders’. Click on the order in question, and then right-click the product to report the return. You will be asked to select one of the following options:
I have received an incorrect item.
I am not satisfied with the item.
I have not received this item.
My Fore item is faulty.

As soon as you finalise the return report, we will e-mail you all the information you need. 

If you do not have a Fore account, we will obviously be happy to help. In that case, please contact our customer service department by telephone at +31 (0)46 457 27 97 or by email at info@forecyclingwheels.com. If you have your invoice ready, we can immediately get to work for you.

How long do I have a right to return items?

Have you ordered an item from us but you want to return it? No problem. We always give you 14 days to think things over. You can return Fore products to us any time within 14 days after receipt.

If the Fore item that you have purchased breaks, we offer you a full two-year warranty from the date of purchase. Keep your invoice close to hand, and we will try to arrange a acceptable solution. Please note that this applies only to Fore accessories and spare parts. To see the warranty conditions on Fore wheels, please visit our warranty & conditions page. 


What is the return address?

Our return address is displayed on the return form. This form is all you need to return items to us.  If you are not using our return form, you can find our return address below.

Fore Cycling Wheels
Tomeikerweg 31
6161 RB Geleen
Netherlands

How quickly will you process my return shipment?

As soon as the return shipment arrives, we will set the wheels in motion. We will do our best to process your shipment as quickly as possible. Occasionally, this can take longer because we need to check the products carefully, but you can expect us to process it within three working days. We will notify you by email when this has been done. 

Where should I drop off my return shipment?

In order to make your return shipment as convenient as possible, we have a partnership with the DPD delivery service. Thanks to this partnership, you can drop off your package at numerous outlets all over the Netherlands. At the DPD website, you can easily locate the closest DPD Pickup Parcelshop and return the items to us at no charge. 

How quickly will I receive my refund after returning items?

After receiving and processing your return shipment, we will e-mail you to notify you that it has been fully processed. We will transfer the amount to your bank account as quickly as possible. The maximum processing time we apply is 14 days after cancellation of the order. However, we are entitled to delaying payment of the refund until we have received the products or until you have demonstrated that the products have been returned.

How do I track my return shipment?

Interested in finding out how to track your return shipment? After dropping it off at a DPD Pickup Parcelshop, you will receive a receipt for the shipment. It will also include a Track & Trace code. You can use this code to track your shipment and be sure that we receive the package in good order.

You have not received my return shipment. What should I do?

If you have not received notification of receipt via Track & Code within five working days, there may be an issue with the shipment of the package. In that case, we advise you to contact our customer service department at +31 (0)46 457 27 97 or at info@forecyclingwheels.com. Have the receipt of the return shipment ready, and we will work with you to find an appropriate solution for this situation.


Complaints

If you have a complaint about our products or our service, you can contact us at info@forecyclingwheels.com. You will receive a detailed response from us within 14 days of receipt of the complaint. If you disagree with the solution, or if we cannot resolve the problem together, 

You can submit your complaint to the Homeshopping Complaints Committee (Geschillencommissie Thuiswinkel), PO Box 90600, 2509 LP, The Hague (www.sgc.nl). You can also put your complaint to the Complaints Committee via the European ODR platform (http://ec.europa.eu/consumers/odr/).


My Account

How do I open an account?

Welcome to Fore! We are pleased that you would like to become a customer. Creating a customer account with us is very quick and simple. Just follow the steps listed below.

1. Click on the ‘Login’ button in the top right-hand corner of the screen.
2. This will open a screen where you can log in or register as a new customer.
3. Go to ‘New Customer’ and click the button ‘Continue as a new customer’.
4. Make sure you fill in all your details correctly.
5. Once you have successfully completed the registration process, you will be able to start ordering from the Fore webshop and register your Fore wheels.

How can I change my details?

Has your address or telephone number changed? Then you can update your personal data quickly and easily in ‘My Account’. Log in to your account and go to ‘My Details’. You can also do other things here, like changing your password.

How do you handle my personal data?

At Fore, we keep your personal data strictly personal. This is very important to us. So we will treat your personal data with the utmost care. We do all we can to maintain the privacy of your personal data and we will never share it with any third party.

If you would like to know more about how we deal with your personal data, please read our privacy policy. It gives you all the relevant information. If you still have questions after reading the policy, please do not hesitate to contact our customer service department. 


Forgotten password

I’ve forgotten my password. Now what?

No problem. You can easily request a new password at any time. Just go to the login screen by clicking ‘Log in’ in the upper right part. Then, click ‘I have forgotten my password’, and enter your email address. In a few moments you will receive an email with instructions for resetting your password. 

I want to change my password. How do I do this?

To change your Fore password, log in to your account and go to ‘Account overview’. Here, you will find all your personal settings. You will also find a ‘Change password’ heading here. Reset your password here.


Service, warranty and crash replacement

How do I mount a tubeless tyre on my Fore wheels?

1. Make sure that the inside of the tyre and the rim are perfectly clean; if necessary, clean them with a cloth.
2. Work along the edge of the rim with a moistened sponge or brush. Soap and water work best.


3. Mount the tubeless tyre according to the instructions supplied by the tyre manufacturer.
4. Apply the sealant (according to the instructions supplied by the sealant manufacturer) and pump up the tyre.
5. Make sure that the sealant is distributed evenly inside the tubeless tyre.
6. Pump up the tyre to a maximum pressure of 8 bar (116 psi) (never exceed the maximum tyre tension recommended by the tyre manufacturer or by Fore).
7. Make sure that the tyre has been mounted properly and that the rim profile is sound.
8. Lower the tyre pressure to the desired cycling pressure.

Which brake pads can I use on Fore Carbon clincher rim-brake wheels?

You should use only Fore brake pads. They have been developed and tested specifically for Fore wheels. The use of other brake pads will automatically void the warranty.

Which tyres fit Fore wheels?

Tyres starting at 25-622 are suitable for Fore wheels. The optimal size is 28-622

Will my current cassette fit on Fore wheels?

Fore wheels are equipped with a 10/11 speed Shimano or 10/11/12 speed XDR body. For other cassettes, please contact us. We will be happy to help. Our service department can be contacted by email at service@forecylingwheels.com

Where can I find spare parts for Fore wheels?

All spare parts are available in our webshop. Click root_fore_Merchandise  to go to our spare parts.

Will Fore wheels fit my current bike?

Our rims are equipped with a 26 mm-wide rim. The fit is suitable for most racing bikes. For more information, please contact your dealer or send an email to info@forecyclingwheels.com.

Our rim-brake wheels are equipped with quick-release hubs with installation widths of 100/5mm (front wheel) and 130/5mm (rear wheel). The disc wheels are equipped with quick-release hubs with installation widths of 100/12mm (front wheel) and 142/12mm (rear wheel). For more information, please contact your dealer or send an email to info@forecyclingwheels.com.

If you have any other questions, please contact our customer service department by telephone on +31 (0)46 457 27 97 or send an email to info@forecyclingwheels.com

What is covered by the Fore wheels warranty?

Fore wheels offers a standard two-year warranty, with an optional one-year extension for the first owner. By registering, you will extend your warranty by one year.

You can find the the Fore warranty conditions in de user manual.

What is crash replacement, and how does it work?

Fore offers extra service in case of accidents. Our crash-replacement programme offers replacement wheels at a special price. This is on top of the three-year warranty that you will receive on your wheels when registering as a first owner. To use the crash-replacement programme, you may either take the wheel to your dealer or send it to the Fore Wheels service centre.