Returns and service

At Fore, we aim to achieve the highest quality with our products. This is because wheels should provide real added value and contribute to your ultimate cycling trip – every single time. Unfortunately, sometimes a product does not fully function as we have promised. Of course we don’t want this to happen, and we are happy to be of service to help you sort out the problem.

Is your wheel eligible for a return? Please fill in the return form below and we will contact you.

wARRANTY 

At Fore, we also offer the option of an additional year of warranty. Once you have registered yourself and your wheels, you will receive one additional year of warranty on your wheels. You can use the form below to register.

Fore offers the first owner a warranty of 24 months from the date of purchase. Are you eligible for warranty? Please fill in the warranty form below.

Right to cancel 

You have the right to cancel the order within 14 days, without giving a reason for cancelling. The cancellation term of 14 days starts on the day after you or a third party designated by you, who is not the carrier, physically received the goods. To exercise your right to cancel the order, you must inform us clearly and unambiguously (for example in writing, by post, fax or email) that you are cancelling the order. You can use the return form for this, although you are not obliged to do so. You can also submit a return request under your orders in ‘My Account’ to return an article you have purchased. All you need to do to comply with the cancellation term is to send your notification stating that you wish to make use of your right to cancel, before the cancellation term has expired.

Consequences of cancellation

If you cancel your order, you will be reimbursed all payments already made for the order, including delivery costs (but excluding any extra delivery costs arising from your choice for a method of delivery that deviates from our cheapest standard delivery) promptly and in any case not later than 14 days after we have been informed of your decision to cancel the order. If you only wish to return a part of your order, the delivery costs will not be reimbursed.
We will reimburse you using the same payment method as used by you for the original transaction, unless you expressly agree to another method. In any case no costs will be charged for such reimbursement. We may wait until we have received the returned goods or proof that you have sent the goods (whichever of these we receive first) before reimbursing you. The goods must be returned or sent to us promptly, and in any case not later than 14 days after the day upon which you notified us of your wish to cancel your order. If you return the goods before the cancellation term of 14 days has expired, you will be in time. The immediate costs of returning the goods shall be paid by you. Our return address is: Tomeikerweg 31,  6161 RB Geleen, The Netherlands. You are only liable for any decrease in value of the goods that arise from any use of the goods that extends beyond what is needed to determine the nature, properties and working of the goods.